On August 7, 2009, I had the pleasure of being interviewed by Barry Moltz on his weekly online radio talk show, “Business Insanity Talk Radio.” I was one of four guests discussing “The Art of the Apology.” Each guest offered a perspective on using apologies effectively in the business world. I focused on the role apologies can play in mediation and resolving conflicts and mediation.
Barry’s blog post summarizes the guests’ main points, including apology’s role in conflict resolution.
