Mediations between businesses and consumers are on the rise. A prime reason is customer satisfaction. Every business strives to satisfy its customers, for many reasons. It’s easier to retain a customer than to find a new one. It’s easier to expand the business relationship with a current customer than to elevate a brand-new one to a higher level. And, not least, it’s a truism that an unhappy customer tends to broadcast dissatisfaction farther and wider than a happy customer broadcasts satisfaction.
Mediation can provide a way to provide satisfaction in a creative way. Sometimes a customer needs to know that a glitch has been resolved or a defect repaired. A credit towards future orders can compensate for a previous problem. With the help of a neutral third-party, customers and businesses can find custom solutions to their unique challenges.
