“The Art of the Apology” Radio Interview

On August 7, 2009,  I had the pleasure of being interviewed by Barry Moltz on his weekly online radio talk show, “Business Insanity Talk Radio.”  I was one of four guests discussing “The Art of the Apology.”  Each guest offered a perspective on using apologies effectively in the business world.  I focused on the role apologies can play in mediation and resolving conflicts and mediation.

Barry’s blog post summarizes the guests’ main points, including apology’s role in conflict resolution.

Posted in Basics of Mediation and Conflict, Business Mediation, Dovetail News, Saturday, August 8th, 2009

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