Earlier this month, NE-ACR, the New England Chapter of the Association for Conflict Resolution, held its 2012 Summer Institute at Quinnipiac University in Hamden, CT. In a day-long program, Joe Brummer of Community Mediation, Inc., guided us through “Secrets of a Successful Workshop: Design and Delivery.” Joe had pointers on how best to create the program that allows participants to gain the most, both before the program begins and as the group gathers to start.
As Joe wisely noted, because we all experience conflict– it’s a normal part of life — we all have some exposure to handling conflict. Those who contact Joe for a custom-designed workshop may have clearly understood needs, vague concerns, or basic misconceptions about conflict management and mediation. The care taken in designing and delivering a workshop can be the difference between success and failure.